An experienced consultant in the banking, financial services, and insurance industry, Luai Bashir focuses on ServiceNow workplace solutions and platforms that utilize information technology service management (ITSM) and information technology infrastructure library (ITIL) practices. To better serve his clients, Luai Bashir completed the HP Service Manager Essentials and Tailoring and ServiceNow Administrator ITSM toll courses. He also earned ITIL V3 Lifecycle Stream certification, which covers continued service improvement, operation, transition, design, and strategy.
Among his experience as a consultant, Luai Bashir has finished 12 end-to-end ServiceNow rollouts. He has experience with all levels of organization structure, from executives to end users, and has established process delivery systems in line with a range of perspectives.
For instance, he served as a ServiceNow subject matter expert (SME) for a major healthcare-insurance provider. In this capacity, his responsibilities included rolling out an on-premises implementation and cloud-based implementation of ServiceNow using two configuration management databases (CMDBs) in accordance with regulatory standards for security controls related to Medicare and Medicaid.
Further, while working for a well-known university, Luai Bashir used the ServiceNow platform to establish a center of excellence with the goal of using technology to cause process-led data-driven transformations across the entire scope of operations.
Luai Bashir 