Luai Bashir

Benefits of ITOM to Business Organizations

Luai Bashir earned his bachelor of science degree in computer science and mathematics from Minnesota State University. With 16 years of experience in the financial services, banking, and insurance industries, Luai Bashir is experienced in running processes to roll out multiple large projects simultaneously, including ITOM.

Also known as IT operation management, ITOM is the aspect of administration that involves the use of technological infrastructure and individual areas such as networking, storage, services, and connectivity components in an organization. Having an ITOM policy paves the way for effective implementation, deployment, and support services for organizations.

With proper monitoring of service operations, business owners can detect issues or service outages. Better utilization of IT resources in areas such as project transformation, virtualization, downsizing, and cloud computing can be facilitated by efficient use of ITOM. Planning for the future, and achieving organizational goals becomes more feasible because ITOM allows better streamlining of IT service delivery in planning and budget utilization to meet the demands of businesses. By helping business owners identify areas of service duplication and improve output, ITOM also reduces operational cost.

Platforms Like ServiceNow Are Changing the IT Landscape

Luai Bashir is a Minnesota-based IT professional with global experience who leads a team of consultants in the banking industry. ServiceNow solutions are Luai Bashir’s specialty, and he works to implement ServiceNow solutions to outdated systems. These types of platforms are changing the way companies run in significant ways.

ServiceNow is an SaaS company that provides IT-driven solutions to improve workflows across departments and projects. They make it easier for employees in a company to communicate and streamline work processes.

This type of platform falls into the category of cloud computing solutions that are making an impact in how workflows are designed and performed. Other services such as Slack, Airtable, and other collaborative software are also examples of the changing work environment. They are disrupting traditional work models and making it much easier to create and track workflows. This increased productivity typically leads to increased performance and will be a significant driver for future organizational structuring.

Luai Bashir

An experienced consultant in the banking, financial services, and insurance industry, Luai Bashir focuses on ServiceNow workplace solutions and platforms that utilize information technology service management (ITSM) and information technology infrastructure library (ITIL) practices. To better serve his clients, Luai Bashir completed the HP Service Manager Essentials and Tailoring and ServiceNow Administrator ITSM toll courses. He also earned ITIL V3 Lifecycle Stream certification, which covers continued service improvement, operation, transition, design, and strategy.

Among his experience as a consultant, Luai Bashir has finished 12 end-to-end ServiceNow rollouts. He has experience with all levels of organization structure, from executives to end users, and has established process delivery systems in line with a range of perspectives.

For instance, he served as a ServiceNow subject matter expert (SME) for a major healthcare-insurance provider. In this capacity, his responsibilities included rolling out an on-premises implementation and cloud-based implementation of ServiceNow using two configuration management databases (CMDBs) in accordance with regulatory standards for security controls related to Medicare and Medicaid.

Further, while working for a well-known university, Luai Bashir used the ServiceNow platform to establish a center of excellence with the goal of using technology to cause process-led data-driven transformations across the entire scope of operations.